Support

We usually reply within one business day.

An order didn’t go through

Open the order in the Lists tab. If it says Needs you, tap it to open the live view, finish the step the store is asking for (often signing in again or choosing a time slot), then tap Continue. Problems with items, substitutions, charges, or refunds are handled by your store’s customer service.

The agent is asking for my card

AIsle never types card numbers. In the live view, pick the card you already saved at your store, then tap Continue. To add a new card, add it on your store’s own website or app first.

Stores won’t load

Make sure Location is allowed for AIsle in iOS Settings, check your connection, and pull down to refresh. Lists and deals you’ve opened before still show without a signal.

Apple Health isn’t syncing

Go to iOS Settings, then Health, then Data Access and Devices, then AIsle, and turn on the categories you want to share. Then open the Health tab and pull down to refresh.

Disconnect a store or delete your data

In AIsle, open the Profile tab. You can disconnect any store there, or delete your account and all its data. See the Privacy Policy for details.